Improving Digital Employee Experience Through Intelligent Automation

Replay is now available!

ITSM owners and service desk leaders have spent years on digital transformation, but most of the investment has stopped at the front door. Portals got smarter, chatbots got friendlier, and the work behind them still falls back to humans. Agentic AI is exposing the gap: a better front door without backbone orchestration is just a faster handoff.

This webinar examines why front-door investments alone stall service desk transformation, how pairing a conversational front door with backbone orchestration closes the loop from resolution request, and what end-to-end automation looks like in practice with Resolve's Agentic Resolution Fabric. Vipin Nair, Head of Strategic Partnerships, and Reetesh Mishra, ISV Lead- AI Business, show how organizations across regulated industries are resolving work end-to-end without adding headcount or replacing their ITSM.

What we'll cover

• Why most digital transformation programs stall at the portal, and what the gap costs in resolution times, ticket backlogs, and SLA risk
• How a conversational front door paired with backbone orchestration moves work from request to resolution without human handoffs
• What end-to-end resolution looks like in practice with Resolve's Agentic Resolution Fabric: Knowledge Agent, Automation Agent, and Agent Assist working through RITA

We’ll wrap with a live discussion on how organizations are scaling intelligent automation without disrupting existing ITSM investments, followed by audience Q&A.  

This webinar replay is now available on demand.